Frequently Asked Questions
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1-5 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-13 business day
For more details, please refer to our Shipping Policy.
Question #2: Where is the Vioonexx located?
Answer: Vioonexx is a U.S.-based jewelry brand specializing in personalized necklaces and custom pieces. We take pride in offering high-quality, meaningful jewelry with fast and reliable shipping.
Question #3: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.
Question #4: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
Question #5: What if I made a typo in my name or custom text?
Answer: Please double-check your personalisation before placing the order.
If you notice a mistake right after ordering, contact us, and we’ll do our best to correct it before production begins.
Question #6: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Page or by emailing us at info@vioonexx.com.
Question #7: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Question #8: What is your return policy?
Answer: For complete details, please visit our Return Policy page.
Question #9: Is the jewellery water-resistant?
Answer: We recommend removing your jewellery before showering, swimming, or applying perfume to preserve its shine.
Our pieces are made with quality metals, but like all fine jewellery, they require gentle care.
Question #10: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.
Question #11: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy.
Question #12: How can I track my order?
Answer: You can track your order through the Track Order page on our website.
Contact Information:
Store Name: Vioonexx
Address: 30 N Gould St ste r, Sheridan WY 82801, United States
E-mail address: info@vioonexx.com
Phone: +16105579519
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST).