Frequently Asked Questions

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1-5 business days
  • Transit time: 6-8 business days
  • Estimated delivery time: 7-13 business day

For more details, please refer to our Shipping Policy.

Question #2: Where is the Vioonexx located?

Answer: Vioonexx is based in the United States. We’re here to serve you with fast, friendly support and fashion that fits — wherever you are.

Question #3: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question #4: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #5: What makes Vioonexx different?

Answer: We're not just another fashion brand — we specialize exclusively in plus-size clothing. Every piece is created with thoughtful design, high-quality fabrics, and a deep respect for real women and real bodies.

Question #6: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Page or by emailing us at info@vioonexx.com.

Question #7: Do you have a physical store location I can visit? 
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #8: What is your return policy?

Answer: For complete details, please visit our Return Policy page.

Question #9: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #10: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy.

Question #11: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

Contact Information:

Store Name: Vioonexx

Address: 30 N Gould St ste r, Sheridan WY 82801, United States

E-mail address: info@vioonexx.com

Phone: +16105579519

Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST).